Matt,
I have set a few other fields before, but not the "Requestor". I think
the condition should be like this:
#----------------------------------------------------------------------------
# Custom condition:
#----------------------------------------------------------------------------
# determine source of transaction
my $trans;
my $msgattr;
$trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Create";
$msgattr = $trans->Message->First;
return 0 unless $msgattr;
return 1 if $msgattr->GetHeader('Received');
return 0;
This will make sure the actor gets set ONLY if it is an email create.
Then I would either set the TRANSACTION creator like this PREP code:
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
# set Creator to “Nobody”
my $Trans = $self->TransactionObj;
$Trans->SetCreatorId(10, 'Force');
return 1;
maybe that should be "SetCreator" instead of "SetCreatorId"?
OR
you could change the Ticket Requestor like this cleanup code:
#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------
# set Requestor to “Nobody”
my $Ticket = $self->TicketObj;
$Ticket->SetRequestor(10, 'Force');
return 1;
I'm not sure I have the right object names for the actor "Creator" or
"Requestor". That might have to change, but the logic and condition code
should work. Hope this helps.
Kenn
LBNL
On 12/18/2007 11:25 AM, Millard, Matt wrote:
I'm looking for a way to remove the requestor from server generated
email tickets. These would be from "[EMAIL PROTECTED]" or
"[EMAIL PROTECTED]". Basically what I'm trying to prevent
is any email getting sent back out of RT to a system that is simply
going to bounce the email. Our servers don't accept incoming mail and
bounce it back to Exchange.
Any thoughts on how I could do this? I've looked through the wiki and
didn't find anything like this.
Matt
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