There wasn't but when I added it, I got this error message: Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program Files\OurInt ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib .) at . /rt-remind.pm line 120. BEGIN failed--compilation aborted at ./rt-remind.pm line 120.
To me, this meant that it couldn't find the libraries. -----Original Message----- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 19, 2007 1:28 PM To: Candelario, Bill Cc: Huw Selley; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt-remind error Is there a semicolon at the end of that line? Candelario, Bill wrote: > Thanks, Huw. > > The only line, besides the comments, that precedes this line is: > > use lib qw (C:\Program Files\OurInternet\Request > Tracker\rt\lib\RT\Interface) > > I ran 'perl -c rtremind.pm' and came up with the same error message. > > Could it be that I have to define what this code is asking for? I.e. > where it says [EMAIL PROTECTED], I have to put my email address there. > > Thanks, > Bill > > -----Original Message----- > From: Huw Selley [mailto:[EMAIL PROTECTED] > Sent: Wednesday, December 19, 2007 12:24 PM > To: Candelario, Bill > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Rt-remind error > > Hi Bill, > > That line is syntactically correct perl (with perl 5.8.8): > > [EMAIL PROTECTED] ~ $ cat test.pl > my(%map) = ( > 'Nobody' => '[EMAIL PROTECTED]', > 'root' => '[EMAIL PROTECTED]', > 'queue1,Nobody' => '[EMAIL PROTECTED]', ); > [EMAIL PROTECTED] ~ $ > [EMAIL PROTECTED] ~ $ perl -c test.pl > test.pl syntax OK > > I would have a look at the lines preceding that and check them for > errors. Failing that run 'perl -c rtremind.pm' and see what the perl > compiler thinks is wrong. > > Regards > Huw > > On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, > Bill > wrote: > > >> Hi, >> >> I'm trying to run rt-remind in my ticketing system and get the >> following error. >> >> >>> perl ./rtremind.pm >>> >> Error >> syntax error at ./rtremind.pm line 42, near "my" >> Execution of ./rtremind.pm aborted due to compilation errors. >> >> This part of the rt-remind script is where it's having trouble: >> >> my(%map) = ( >> 'Nobody' => '[EMAIL PROTECTED]', >> 'root' => '[EMAIL PROTECTED]', >> 'queue1,Nobody' => '[EMAIL PROTECTED]', ); >> >> Any help would be greatly appreciated. >> >> Thanks, >> Bill >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: >> >> If you sign up for a new RT support contract before December 31, >> we'll >> > > >> take up to 20 percent off the price. This sale won't last long, so >> get >> > > >> in touch today. >> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. >> >> >> Community help: http://wiki.bestpractical.com Commercial support: >> [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > s2s company email disclaimer : > http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf > s2s company registration number : 3952958 > s2s VAT registration number : GB763132055 > Business premises : Ground Floor, Overline House, Crawley, > West Sussex, RH10 1JA > Registered address : 29 High Street, Crawley, West Sussex, > RH10 1BQ > Place of registration : England > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take up to 20 percent off the price. This sale won't last long, so get in touch today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com