Our organization has a webform frontend for our users to submit their
requests. The webform sends an email which gets fed into rt-mailgate
which gets their issue injected into the proper queue. Here is a
sample email sent to rt-mailgate:
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: submission to customer service web page
This email has been sent from the example.org Customer Service web page.
Email send to: Business Management
Sender name: L User
Sender email: [EMAIL PROTECTED]
Subject: i have a problem
Message Body: help me
The problem is that the ticket owner for each new ticket is the
envelope sender address of the webform, eg. [EMAIL PROTECTED]
We want it to be set to <[EMAIL PROTECTED]>, because they submitted the
form. How can we get RT to use this as the owner of the ticket? I know
the answer probably involves a scrip of some sort, but I don't know
where to start.
Any help appreciated.
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