The easy way to do this is to have your app spoof the sender of the mail so
that it appears to come from [EMAIL PROTECTED] instead of your app. That's how
we do it.
The more complicated way is to use a scrip to extract the information from
the body of the e-mail and then create a user and set the owner to that
user. Here's how you can get the user e-mail from the body of the e-mail,
but I've never tried creating an RT user via a scrip. As always, this
might need a little tweaking.
### Extract fields from e-mail
my $Transaction = $self->TransactionObj;
my $CurrentUser = $Transaction->CurrentUser;
my $Content = $Transaction->Content;
my $UserFlag = "Sender email: "
my ($Orig) = $Content =~ /$UserFlag(.*)\n/s;
chomp $Orig;
### $Orig should have the e-mail address from the e-mail body now
Regards,
Gene
At 03:44 PM 1/5/2008, C Thala wrote:
Our organization has a webform frontend for our users to submit their
requests. The webform sends an email which gets fed into rt-mailgate
which gets their issue injected into the proper queue. Here is a
sample email sent to rt-mailgate:
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: submission to customer service web page
This email has been sent from the example.org Customer Service web page.
Email send to: Business Management
Sender name: L User
Sender email: [EMAIL PROTECTED]
Subject: i have a problem
Message Body: help me
The problem is that the ticket owner for each new ticket is the
envelope sender address of the webform, eg. [EMAIL PROTECTED]
We want it to be set to <[EMAIL PROTECTED]>, because they submitted the
form. How can we get RT to use this as the owner of the ticket? I know
the answer probably involves a scrip of some sort, but I don't know
where to start.
Any help appreciated.
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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