We have a customer portal into which they log using RSA authentication. The portal has a web form which allows them to fill out and submit tickets. Of course, RT has the Self Service interface which makes our web form somewhat redundant. However, this redundancy is more-or-less necessary since we don't have RSA authentication into RT.
This leads to my question. Is it possible and has anyone integrated RSA authentication into their RT setup to allow for the type of behaviour I'm looking for? That behaviour would be to allow persons that log in to the portal to have access to the RT Self Service UI. Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
