Under the Ticket page build the search you want (eg. Requestor = 'username' or CreatedBy = 'username) but don't actually run the search. Under the Current Search field is a Saved Searches box. Enter the name of the search in the Description box and click save. Then go to Preferences->RT at a glance and it should appear in the list of widgets to add.
Keep up with me and what I'm up to: http://theillien.blogspot.com Steve Cochran wrote: > That gets back to my original question. How do you create a new widget > that appears in the list to add to the "At a glance" view? > > Steve > > > On Jan 7, 2008, at 12:18 PM, Mathew Snyder wrote: > >> Strange. I thought it was standard. I guess you can create a custom >> search and >> use that. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in > touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 > 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
