You could use or hack off of
http://wiki.bestpractical.com/view/TicketsPerQueue
We use that almost exclusively for front page content.
Hoogstraten, Ton wrote:
Hi All,
Hopefully a simple question. I'm running RT 3.6.5 with several queues.
It came to my attention that it appears that the newest unowned
tickets listing is shared among all queues. This is giving me the
following problem:
In queue X there are currently 2 tickets unowned. These tickets got
created last. In queue Y there are 20 tickets unowned. A user with
access to queue X only has her ticket display configured to display 10
unowned tickets. She currently does not see any unowned tickets for
her queue X because the tickets in queue Y got created first. If she
increases her unowned ticket display to 30 she sees the 2 unowned ticket.
Is there a way to make sure that the unowned tickets are listed only
for the queues a user has access to? Increasing the row number
displayed works but I don't see that as a good solution.
Kind regards,
Ton Hoogstraten
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