I think there are several ways to deal with this without too much hassle.
1. Reverse the sort order of the 10 newest unowned tickets to 10 oldest unowned tickets. (That's what we did and you can change through the gui) 2. Create a saved search for that queue and add it to the "At a Glance" body. 3. Train her to Use the "Quick Search" module, which displays a table of each queue detailing counts of new, open, and stalled tickets. If she clicks on the value for her queues new tickets, it opens up that search. None of those options requires changing any code. Craig ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hoogstraten, Ton Sent: Tuesday, January 08, 2008 8:04 AM To: [email protected] Subject: [rt-users] Unowned tickets missing Hi All, Hopefully a simple question. I'm running RT 3.6.5 with several queues. It came to my attention that it appears that the newest unowned tickets listing is shared among all queues. This is giving me the following problem: In queue X there are currently 2 tickets unowned. These tickets got created last. In queue Y there are 20 tickets unowned. A user with access to queue X only has her ticket display configured to display 10 unowned tickets. She currently does not see any unowned tickets for her queue X because the tickets in queue Y got created first. If she increases her unowned ticket display to 30 she sees the 2 unowned ticket. Is there a way to make sure that the unowned tickets are listed only for the queues a user has access to? Increasing the row number displayed works but I don't see that as a good solution. Kind regards, Ton Hoogstraten
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