Hi. I've been beating my head against the wall trying to get RT approvals working so we can use it for change management. I'm getting this error message in file "warn":
Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863. (/opt/rt3/lib/RT/Action/CreateTickets.pm:863) Jan 11 11:40:33 isdws76250 last message repeated 5 times Setup: I'm using queue "CMs". A scrip for that queue is: Create Approval Ticket On Create Create Tickets with template Create Approval Ticket A template for that queue named "Create Approval Ticket" contains: ===Create-Ticket CreateApprovalTicket Subject: Approval for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals Content: Someone has created a CM ticket. Please review and approve it. ENDOFCONTENT I tried changing line 1 from "CreatApprovalTicket" to "Create Approval Ticket" because I wasn't certain how the scrip and ticket tie together. Same result. I'm logged on as Root which is a member of RT Administrators, which has super-user powers. Queue "Approvals" exists but no tickets have been autocreated in it. You can create tickets in it manually. I'm using SLES 9 with Apache 1.3.29, Perl 5.8.3.32 and RT 3.6.5. Can anyone see something dumb I'm doing? Or just wrong, though smart?
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