A couple of the default scrips on a customer's installation (3.6.5) were
modified. Since then, RT is only emailing the Queue Watcher. The
biggest problem being that when tickets are generated by email, the
requestor isn't getting an autoreply.
I went into RT and tracked down scrips 1 and 2, and rebuilt them to the
default conditions/actions/names. Even after restarting
Apache/MySQLd/Postfix, the same behavior persists.
I'm not 100% sure that it's the scrip'ing that was the cause of the
problem, but it stood out as a possibility. I can't think of any other
changes that have been made to the system that would have caused the
problems.
Any ideas?
Thanks,
Ben
--
Ben Weston
Maine Phone & Data
(207) 376-0137 x2202
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