On Wed, Jan 16, 2008 at 02:58:00PM +0100, Emmanuel Lacour wrote: > On Wed, Jan 16, 2008 at 01:49:10PM +0100, "Wendler, Jürgen" wrote:
> > I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 > > and mysql 5 and it showas a strange behaviour. > > I got a Ticket where the History isn't shown on the Web Site. > I had a similar problem, it was due to a bug of an non mandatory > dependency of RT (I think it was Text::Quoted, not sure). After > _removing_ this module, no more problem. Yes, that's a Perl bug affecting Text::Quoted. Unfortunately Text::Quoted is still mandatory with RT 3.6.1; you'll have to edit a Mason file to disable it. >From NOTES.Debian starting with request-tracker3.6 3.6.4-1 (ie. added after Etch): INCOMPLETE DISPLAY OF TICKET CONTENTS ------------------------------------- If you can't see all the content of your tickets, you may be hitting a Perl bug that makes it crash with some UTF-8 data sequences. See http://rt.perl.org/rt3/Public/Bug/Display.html?id=40989 . Starting with 3.6.3, a workaround is to remove the libtext-quoted-perl package. Another workaround is to copy /usr/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments into /usr/local/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments and comment out the Text::Quoted call in the local copy. I believe the bug is fixed in the recently-released Perl 5.10, which should get into the next Debian release. Hope this helps, -- Niko Tyni [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
