Hi, we need to do a bulk import of some emails into tickets, but we want to not flood the original requestors with "ticket generation autoreplies".
I see that we can disable autoreply by removing the global scrip that does that; however, we don't really want to remove it (and disable autoreplies for other queues...) just because we want to do this one bulk import. Is there an easy way to do this without taking our install offline temporarily, and without having to simply induce administrative downtime for the rest of the install? [I apologize in advance if this is a real newbie question... I'm afraid that it probably is.] --elijah
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