System Config: Thought this might help if someone was trying to look into this for me since there is so little information with my problem on the net
Thanks again Perl v5.8.8 under linux Apache2::Const v2.000002; Apache2::Log v2.000002; Apache2::Module v2.000002; Apache2::RequestIO v2.000002; Apache2::RequestRec v2.000002; Apache2::RequestUtil v2.000002; Apache2::Response v2.000002; Apache2::ServerUtil v2.000002; Apache2::Status v4.00; Apache::DBI v1.06; Apache::Session v1.85; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; APR v0.009000; APR::Pool v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.04; CGI v3.15; CGI::Cookie v1.26; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.55; Clone v0.28; constant v1.05; Cwd v3.26; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DateTime v0.41; DateTime::Format::Mail v0.3001; DateTime::Format::W3CDTF v0.04; DateTime::Locale v0.35; DateTime::TimeZone v0.6904; DateTime::TimeZone::Floating v0.01; DateTime::TimeZone::Local v0.01; DateTime::TimeZone::OffsetOnly v0.02; DateTime::TimeZone::UTC v0.01; DBD::mysql v3.0007; DBI v1.601; DBIx::SearchBuilder v1.50; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.15; Devel::StackTraceFrame v0.6; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.12; Encode::Alias v2.04; Encode::Config v2.01; Encode::Encoding v2.02; Encode::Guess v2.00; Encode::Unicode v2.02; Errno v1.0901; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::Spec v3.26; File::Spec::Functions v3.26; File::Spec::Unix v3.26; File::Temp v0.20; FileHandle v2.01; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.32; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.56; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; HTTP::Date v1.47; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.18; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.65; Locale::Maketext::Lexicon::Gettext v0.16; Log::Dispatch v2.20; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v2.02; Mail::Field v2.02; Mail::Field::AddrList v2.02; Mail::Field::Date v2.02; Mail::Field::Generic v2.02; Mail::Header v2.02; Mail::Internet v2.02; Mail::Util v2.02; MIME::Base64 v3.07; MIME::Body v5.420; MIME::Decoder v5.420; MIME::Decoder::NBit v5.420; MIME::Entity v5.420; MIME::Field::ContDisp v5.420; MIME::Field::ConTraEnc v5.420; MIME::Field::ContType v5.420; MIME::Field::ParamVal v5.420; MIME::Head v5.420; MIME::Parser v5.420; MIME::QuotedPrint v3.07; MIME::Tools v5.420; MIME::Words v5.420; mod_perl v2.000002; mod_perl2 v2.000002; ModPerl::Const v2.000002; Module::Versions::Report v1.03; overload v1.04; Params::Validate v0.89; POSIX v1.09; re v0.05; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT v3.6.5; RT::Interface::Email v2; Scalar::Util v1.18; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.13; Text::Autoformat v1.13; Text::Quoted v2.03; Text::Reform v1.11; Text::Tabs v2005.0824; Text::Template v1.44; Text::WikiFormat v0.79; Text::Wrapper v1.01; Time::HiRes v1.86; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; Tree::Simple v1.18; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; URI::URL v5.03; URI::WithBase v2.19; utf8 v1.06; vars v1.01; warnings v1.05; warnings::register v1.01; XML::Parser v2.36; XML::Parser::Expat v2.36; XML::RSS v1.31; XSLoader v0.06; RT Variables RT::AmbiguousDayInPast 1 RT::BasePath /opt/rt3 RT::BinPath /opt/rt3/bin RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm RT::CommentAddress RT_CommentAddressNotSet RT::CorrespondAddress RT_CorrespondAddressNotSet RT::DatabaseName rt3 RT::DatabasePassword Password not printed RT::DatabaseType mysql RT::DatabaseUser root RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' RT::DefaultSummaryRows 10 RT::EmailOutputEncoding utf-8 RT::EtcPath /opt/rt3/etc RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of HCC Ticket #%s":; RT::LocalEtcPath /opt/rt3/local/etc RT::LocalLexiconPath /opt/rt3/local/po RT::LocalPath /opt/rt3/local RT::LogDir /opt/rt3/var/log RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL /NoAuth/images/bplogo.gif RT::LoopsToRTOwner 1 RT::MailCommand sendmailpipe RT::MasonComponentRoot /opt/rt3/share/html RT::MasonDataDir /opt/rt3/var/mason_data RT::MasonLocalComponentRoot /opt/rt3/local/html RT::MasonSessionDir /opt/rt3/var/session_data RT::MaxAttachmentSize 10000000 RT::MaxInlineBody 13456 RT::MessageBoxWidth 72 RT::MessageBoxWrap HARD RT::MinimumPasswordLength 5 RT::OldestTransactionsFirst 1 RT::Organization hctc.com RT::OwnerEmail [EMAIL PROTECTED] RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages privileged RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm RT::SendmailArguments -oi -t RT::SendmailBounceArguments -f "<>" RT::SendmailPath /usr/sbin/sendmail RT::ShowTransactionImages 1 RT::StrictLinkACL 1 RT::Timezone US/Pacific RT::UseFriendlyFromLine 1 RT::VERSION 3.6.5 RT::VarPath /opt/rt3/var RT::WebBaseURL http://localhost:80 RT::WebDefaultStylesheet 3.5-default RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL /NoAuth/images/ RT::WebPort 80 RT::WebURL http://localhost:80/ RT::rtname HCC Perl configuration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.9-42.0.3.elsmp, archname=i386-linux-thread-multi uname='linux builder6.centos.org 2.6.9-42.0.3.elsmp #1 smp fri oct 6 06:28:26 cdt 2006 i686 athlon i386 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8 -Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dinc_version_list=5.8.7 5.8.6 5.8.5 -Dscriptdir=/usr/bin' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables', cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='4.1.1 20070105 (Red Hat 4.1.1-52)', gccosandvers='' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=4, prototype=define Linker and Libraries: ld='gcc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.5' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -L/usr/local/lib' Time to display: 0.047204 >|< RT 3.6.5 Copyright 1996-2006 Best Practical Solutions, LLC. -----Original Message----- From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 22, 2008 1:32 PM To: 'Greg Evans'; 'Emmanuel Lacour' Cc: [email protected] Subject: RE: [rt-users] RTFM Install Problem - not sure what to do Anyone have any ideas on what I can do to fix this issue where $RT::LocalPath is apparently not able to be found though the RT.pm file clearly exists in /opt/rt3/lib and $LocalPath is clearly defined in RT.pm?? >From What I can tell, RT looks to be configured correctly as it is functioning as I expect for creation and updating of tickets. This is really frustrating as I don't know what I have either missed or should even be looking for. Regards, Greg Previous messages below Oops, That was $LocalPath = '/opt/rt3/local'; not 'LocalPath=...' I just missed the $ when I copied and pasted. -----Original Message----- From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Saturday, January 19, 2008 11:41 AM To: Emmanuel Lacour Cc: Greg Evans; [email protected] Subject: Re: [rt-users] RTFM Install Problem - not sure what to do Hi Emmanuel, Checked what you told me and t his is what I found in / opt/rt3/lib/RT.pm: LocalPath = '/opt/rt3/local'; I have beein doing everything on this machine as root, so I think that having permission shouldn't be a problem. I am perplexed. I am not sure what I may have not configured since I am a RT newbie. Any Ideas? I can send any config files that might be necessary as well, or look in any config files :) Regards, Greg Evans On Jan 19, 2008, at 12:21 AM, Emmanuel Lacour wrote: > On Fri, Jan 18, 2008 at 12:36:31PM -0800, Greg Evans wrote: >> I had tried that previously and forgot to put that in my last >> message. Here >> are the results when I do that. I looked at /opt/rt3/lib and I >> didn't see >> $RT::LocalPath defined anywhere in there. >> > > It should be defined in RT.pm: > > ex: $LocalPath = '/opt/rt3/local'; > >> Currently the RTFM directory lies in ~/Desktop/RTFM-<version>. Do I >> need to >> place it elsewhere for the install? >> > > it doesn't matter. > >> Cannot find the location of RT.pm that defines $RT::LocalPath in: inc >> /usr/lib/perl5/5.10.0/i686-linux /usr/lib/perl5/5.10.0 >> /usr/lib/perl5/site_perl/5.10.0/i686-linux /usr/lib/perl5/site_perl/ >> 5.10.0 >> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 >> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 >> /usr/lib/perl5/site_perl /us . /opt/rt3/lib /opt/lib/rt3 /opt/lib >> /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib >> /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/ >> lib >> /sw/lib/rt3 /sw/lib >> Path to your RT.pm: /opt/rt3/lib >> Cannot find the location of RT.pm that defines $RT::LocalPath in: inc >> /usr/lib/perl5/5.10.0/i686-linux /usr/lib/perl5/5.10.0 >> /usr/lib/perl5/site_perl/5.10.0/i686-linux /usr/lib/perl5/site_perl/ >> 5.10.0 >> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 >> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 >> /usr/lib/perl5/site_perl /us . /opt/rt3/lib /opt/lib/rt3 /opt/lib >> /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib >> /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/ >> lib >> /sw/lib/rt3 /sw/lib /opt/rt3/lib /opt/rt3/lib/rt3/lib /opt/rt3/lib/ >> lib/rt3 >> /opt/rt3/lib/lib >> Path to your RT.pm: >> > > I can't reproduce tour problem here, maybe the user that run "perl > Makefile.PL" has no right to read /opt/rt3/lib/RT.pm ? Or maybe your > RT > is half configured ? > > Try to first open /opt/rt3/lib/RT.pm, and look if it seems a valid > file > (search for LocalPath) inside, then as the same user run your perl > Makefile.PL, it should works. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
