Kenn, Thanks for the tip on those actions, I didn't think about that before. I guess im still a little stuck on this because I need to be able to disable the Autoreply action for only those members of my RT group called "Helpdesk" and still have it work for all the unprivileged users. Gene replied with a way to check group membership in a custom condition, I think this is the way to go, but I can't seem to get the syntax right to get it to work. Maybe there is a way to write in a custom condition to return undef if the requestor is a privileged user? Perhaps I can just list all the email addresses of the members of my helpdesk group in the custom condition? , as there are only about 10 members. I was able to get it to work for one email address (I pasted the code in the original post) but I couldn't figure out how ot list several addresses. Thanks again for all the help on this, I have learned a lot so far off this mailing list and hope to contribute more as I get more experience with RT.
Sean -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Wednesday, January 16, 2008 9:55 AM To: Sean McCreadie Cc: [email protected] Subject: [Junk released by User action] Re: [rt-users] Disable Auto reply message for a group Sean, Try changing the action from "Autoreply" to "Notify....". That way the person creating the ticket will not get an email but everyone else on the list will. In fact, that is the only difference between an "Autoreply" action and a "Notify" action. The notify action assumes that since you're the one doing the creating, you do not need to be bothered by an email but sends one to everyone else, whereas an "Autoreply" nails evryone on the list, period. Good Luck. Kenn LBNL On 1/15/2008 11:05 PM, Sean McCreadie wrote: > Hello, > > > > I've been looking through the wiki and mailing lists trying to find a > solution to this with no success. I'm sure it's very simple, I'm just > new to this. I need to disable the default Auto reply scrip for only my > Helpdesk team, that way all the unprivileged users will still receive > the Auto reply, but not the HelpDesk team when they create a ticket. I > tried adding this custom condition to the default scrip and was able to > disable it for one email address, but im hoping there is an easy way to > check group membership. Thanks in advance for all the help. > > > > if ( $self->TransactionObj->Type eq "Create" && > > $self->TicketObj->RequestorAddresses() =~ /[EMAIL PROTECTED]/ > > { > > return undef; > > } else { > > return 1; > > > > > > > > Sean McCreadie > > IT Support > > Canyon Partners, LLC > > 310 858 4288 > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
