I was looking to change the flow after the "Take" link on glance screen was clicked. Right now, if a queue worker "takes" a ticket, they then have to click a second link to reply after the ticket is Displayed.
As this is the most common workflow, I was looking to combine the steps. Two ideas came to mind. First, passing in an action of "Take" to the Update.html script (which would end up being embedded into the form as a hidden field). Second, create a scrip that on owner change displays the reply view. The second approach appeals because I can apply it to only one queue, but I didn't see any examples of redirecting to a different page as a scrip action. Thoughts? Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
