Problem with this is that other people might open it/reply to it during the time they are writing.
That's why I think we'll have to train users to "take" the message before they respond to it. On Jan 28, 2008, at 6:53 AM, Espen Wiborg wrote: > It sounds to me as if what you really need is that whoever replies to > the ticket gets it assigned. I have written an Action to do just > that: > > http://www.ovitas.no/~espenhw/rt3/SetOwnerToActor.pm > > So your queue worker would just reply to the ticket, and it would > automagically be assigned to them. > > This also works when replying by mail (which is why I wrote it). _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
