Hello. I have a RT 3.6.5 box working with ldap and tickets being created by email with no problem. However i want to be able to allow ticket creation by mail when the mail is coming from outside my domain. Is there any way i accept the mail and create a temporary ticket in a custom queue until someone validates it and puts it in the right queue?
I hope i can get any help. If needed i can provide a more complete explanation about this scenery. Regards Nuno Silva _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
