On Mon, Jan 28, 2008 at 03:39:13PM +0000, Nuno Silva wrote: > Hello. > I have a RT 3.6.5 box working with ldap and tickets being created by > email with no problem. > However i want to be able to allow ticket creation by mail when the mail > is coming from outside my domain. > Is there any way i accept the mail and create a temporary ticket in a > custom queue until someone validates it and puts it in the right queue? >
Of course! Look for aprovals on http://wiki.bestpractical.com/. You can make a script wich handle new tickets created by a requestor not in your privileged users DB and create an aproval for this. -- Emmanuel Lacour ------------------------------------ Easter-eggs 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76 mailto:[EMAIL PROTECTED] - http://www.easter-eggs.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
