I am working on building a report in a separate reporting tool (SQL based). How can I look up how many times a ticket has been closed an reopened? Any suggestions?
I want to see which of my Tech support reps are auto resolving an issue and then it is getting reopened because the issue was not really resolved. -Mark Grob _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
