At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote: >I think it's been there for ages and sure you're right that it's kind >of odd and unexpected. Forward this message to the bug tracker so >you'll be able to track it. > >On Jan 23, 2008 6:41 PM, Jay Lee <[EMAIL PROTECTED]> wrote: > > We have NotifyActor set to 0 to cut down on the amount of useles > messages RT > > sends. However, it seems this even prevents the actor from receiving > > messages if they explictly enter themself into the CC: field on a Reply or > > Comment. Is this the desired behavior? Would it make sense to override > > NotifyActor if the address is explicitly set? > >
We have patched our RT to implement this behavior, also to have explicit Cc & Bcc override the ticket squelch list. i.e. if you're on a ticket's squelch list and someone puts your address as an additional Cc/Bcc, you will get the email. If there's interest in our solution I can post our patches. Thanks, Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
