On Mon, Jan 28, 2008 at 09:58:15PM +0300, Ruslan Zakirov wrote: > On Jan 28, 2008 9:43 PM, Stephen Turner <[EMAIL PROTECTED]> wrote: > > > > At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote: > > >I think it's been there for ages and sure you're right that it's kind > > >of odd and unexpected. Forward this message to the bug tracker so > > >you'll be able to track it. > > > > > >On Jan 23, 2008 6:41 PM, Jay Lee <[EMAIL PROTECTED]> wrote: > > > > We have NotifyActor set to 0 to cut down on the amount of useles > > > messages RT > > > > sends. However, it seems this even prevents the actor from receiving > > > > messages if they explictly enter themself into the CC: field on a Reply > > > > or > > > > Comment. Is this the desired behavior? Would it make sense to override > > > > NotifyActor if the address is explicitly set? > > > > > > > > We have patched our RT to implement this behavior, also to have > > explicit Cc & Bcc override the ticket squelch list. i.e. if you're on > > a ticket's squelch list and someone puts your address as an > > additional Cc/Bcc, you will get the email. > > > > If there's interest in our solution I can post our patches. > I think we should integrate them, at least for one time recipients. > Don't know about squelching. Jesse? >
+1 > > > > Thanks, > > Steve > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Best regards, Ruslan. > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
