Sarah,
Since reminders are 'psuedo' tickets (type = 'reminder') and the only
real interface is their link with other tickets (type = ticket'), then I
would recommend just going to your database and using some SQL to change
the disabled field to '1'. First, find the 'ticket/reminder' number on
the database. then code something like:
Update tickets.a
Set a.disabled = '1'
Where a.ID = 'ticket number'
and a.TYPE = 'reminder';
Hope this helps.
Kenn
LBNL
On 1/29/2008 8:19 AM, Sarah Pomerantz wrote:
> Similar to what was reported at
> http://www.gossamer-threads.com/lists/rt/users/58544?search_string=reminders;#58544
>
> , I cannot remove specific Reminders from the RT at a glance section.
>
> I do not want to remove all reminders, just specific reminders. Most
> reminders can correctly be removed by going to the ticket and checking
> the reminder box, then hitting Save. However I have a handful of
> reminders that are showing in RT at a glance, but when I navigate to
> the ticket no reminder is shown.
>
> Thanks,
> Sarah Pomerantz
> [EMAIL PROTECTED]
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