On Jan 29, 2008, at 11:42 AM, Jeff Voskamp wrote: > The ticket has changed queues. Delete the "queue" part of the query > generated in Collection in RT/Reminders.pm. > > jeff
Perfect. I don't have full access to the code, but was able to use the UI to achieve this - just switched the ticket back to the old queue, completed the reminder as usual, then moved the ticket back to the new queue. I'll try to remember to complete reminders before changing queues to avoid this problem in the future. Thanks, Sarah Pomerantz [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
