Pedro Bomente Filho wrote: > Hi, > I need to add a alternative email to a user. So, when the user to send a > ticket from both emails, the RT will can identify him like as requestor. > How do i make it?
I do not believe this is possible as it seems violates the way RT is designed. I can only recommend they have two accounts, or you allow anyone to update tickets and add auto-create users from e-mail. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
