On Wed, Jan 30, 2008 at 09:41:30AM -0800, Kenneth Crocker wrote: > Emmanuel, > > > Have you looked at the QA WorkFlow design document I sent to the RT > Docs subversion archive? It has an Approvals portion in it. It is > designed around a front-end queue that acts as a collection of requests > waiting for approval. The normal RT privileges can be applied (like > creating a group and granting privileges for the members to > see/approve/move ticket to support queue) as well as any specific > notifications to let requestors know that their request is 1)being > looked at, 2)approved, 3)rejected (with comments), etc. Of course, it > requires an AdminCc to oversee it, but the basic design is there AND the > ticket numbers tay the same (great for auditability). > >
Pretty interesting, I will look at your doc :) -- Emmanuel Lacour ------------------------------------ Easter-eggs 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76 mailto:[EMAIL PROTECTED] - http://www.easter-eggs.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
