Have you looked at your mail logs yet? Does the outgoing email entry in
the RT ticket correctly display the email addresses, headers, etc?
James Moseley
"Jeffrey Lee"
<[EMAIL PROTECTED]
ard.edu> To
Sent by: <[email protected]>
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
[rt-users] E-mailing issues
02/01/2008 09:19
AM
So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person I
assigned it to. However if I update the ticket and add in e-mails in the CC
field I get and e-mail. The recieved e-mail has not TO: header. What is
causing this?
-Jeff_______________________________________________
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