Hi Thierry, RT Users, today i played around a lot with the CF Type Select One Value set to mandatory. The Result lokos as follows:
1. Ticket created via web ui, you have to select a value if you have the rights to modify the CF - Thats OK 2. Ticket is created via mail. OK, you can reply, you can also close the Ticket without select a value for the CF - Thats not mandatory - its bad 3. Ticket moved from a queue into the queue with the mandatory CF, you can work with the ticket like under 2. 4. Ticket created via mail, you choose a values for the cf - it works, if you go and change it back to no values, it gives a error message, that you have to select a value - its also ok. So, from my point of view, it works partially but not 100%. BPS, any Ideas??? Is this fixed under 3.6.6? Any suggestions form other Users already using 3.6.6? Torsten 2007/9/7, Thierry Thelliez <[EMAIL PROTECTED]>: > > Hello, > > With RT 3.6.4: > > I am trying to make a 'Select one value' type custom field mandatory. > Selecting the (?#Mandatory). value for Validation does not seem to > work like I was expecting. The user is still able to submit the ticket > and the custom field value is '(no value)'. > > I tried (?#Mandatory).+ without success. > > What am I missing? > > Thanks, > Thierry > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
