I was just looking at the built-in reports, and I couldn't find
anything on the wiki or list archives about customizing them or
creating new reports.
What's the most common approach? RT3StatisticsPackage? My needs are
pretty simple. Right now just have four main criteria to report on:
For a user-definable time period, stats on:
- messages received
- replies sent
- tickets / category (custom field)
Thanks,
Steve
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