Does anyone know of a ready-made solution for emailing tickets search result on a scheduled basis?
rt-crontool is a good solution if you want to do something (e.g. email) on each individual ticket that matches search query. But I'm looking for one email being sent which contains a list of all the tickets that match the search query (and/or a chart of this). Similar to capturing a snapshot of "RT at a glance" and sending it by email. Example for usage: every night email the manager a list of all tickets that were created in the past day and how they divide by current status. Thanks, Eynat
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