Jean-Sebastien,
Jesse just started up a Library of documentation on ../rt-docs. I have
a complete RT Queue Admin guide there.
Kenn
LBNL
On 2/8/2008 10:04 AM, Jean-Sebastien Morisset wrote:
> On Thu, Feb 07, 2008 at 11:00:04AM -0800, Kenneth Crocker wrote:
>> Jean-Sebastien,
>>
>>
>> It looks better, that's for sure. Let me show what I have, with an
>> explanation for why, and you can take it from there, Obviously, every
>> installation will have it's different infrastructure needs, but on the
>> whole, what I'm doing and (more importantly) WHY will provide more
>> instruction and understanding of how these rights work. I'm absolutely
>> sure that anyone who has used RT with more than 10 queues (especially
>> for technical support) for more than a couple years would be able to
>> show you the same stuff as I'm about to. Here we go:
>
> Kenneth,
>
> OMG, that's was an amazing reply! Thanks! I implemented just about
> everything, but had to give Everyone access to create tickets. I hadn't
> thought of seperating queue owners into regular and admin - it makes
> perfect sense. It also off-loads the tedious maintenance tasks from
> myself and the unix guys. :-)
>
> I have everything working very nicely, thanks to your help. Now I'm
> tackling approvals. :-)
>
> Thanks again,
> js.
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