On Thu, Feb 07, 2008 at 11:00:04AM -0800, Kenneth Crocker wrote: > Jean-Sebastien, > > > It looks better, that's for sure. Let me show what I have, with an > explanation for why, and you can take it from there, Obviously, every > installation will have it's different infrastructure needs, but on the > whole, what I'm doing and (more importantly) WHY will provide more > instruction and understanding of how these rights work. I'm absolutely > sure that anyone who has used RT with more than 10 queues (especially > for technical support) for more than a couple years would be able to > show you the same stuff as I'm about to. Here we go: Kenneth,
OMG, that's was an amazing reply! Thanks! I implemented just about everything, but had to give Everyone access to create tickets. I hadn't thought of seperating queue owners into regular and admin - it makes perfect sense. It also off-loads the tedious maintenance tasks from myself and the unix guys. :-) I have everything working very nicely, thanks to your help. Now I'm tackling approvals. :-) Thanks again, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
