Hello,
I am trying to work on this time worked issue myself and have been trying
the following:
Condition: On Transaction
Action: user defined
Template: Global template: Blank
Stage: TransactionCreate
Custom Condition: <blank>
Custom action preparation code:
1;
Custom action cleanup code:
$ticket_Worked = ($self->TicketObj->Updated - $self->TicketObj->Created);
if ($self->TicketObj->Type eq "Correspond" || $self->TicketObj->Type eq
"Comment")
{
$self->TicketObj->SetTimeWorked ($ticket_Worked);
}
else {
return 0;
}
Can someone tell me if that looks even remotely correct? I know that Mike
has said that we might need to convert times to Unix time and then back
again, and I haven't tried that yet, but I also have not even got to see any
kind of data go into that field. I was thinking that I might be able to put
whatever is returned into a comment or something as well to see if that
would work, so I changed the $self->TicketObj->SetTimeWorked to
$self->TicketObj->setContent, but I also had nothing returned that I could
see.
Not really sure where to go from there, hoping that someone has some insight
for me (or even a small clue)
Greg Evans
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of Mike Peachey
> Sent: Friday, February 08, 2008 12:24 AM
> To: Chaitanya Veludandi; [email protected]
> Subject: Re: [rt-users] Hours Worked
>
> Chaitanya Veludandi wrote:
> > Hi,
> >
> > Is there a way to calculate Hours Worked (using Business
> Hours) based on
> > the difference betwee Resolved Time and Created Time and
> then move it to
> > a custom Field?
>
>
> Posted to this list less than 24 hours ago:
>
[snip]
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