There are 2 things involved here: 1. Calculate hours worked on a ticket, probably using the Business::Hours module and 2. Move the value to a custom field so that it is displayed on the ticket details page and will also help track SLAs. Obviously it has to be triggered 'on resolve' however it should be able to add to any existing hours worked in case the ticket has been previously resolved but reopened.
regards, Chaitanya."
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