Robert,
Here is some code we use that embeds ticket info into the subject line:
Subject: Request Titled: "{$Ticket->Subject}" has been resolved!
This ticket has been resolved. DO NOT reply to this message!
-----------------------------------------------------------------------------
Hope this helps.
Kenn
LBNL
On 2/15/2008 11:44 AM, Robert Keidel wrote:
> Hello,
>
> I am using RT 3.6.4, I setup the whole application, and everything
> works perfect. My manager wants me to make some changes in the system
> and I was able to do so for most of it. Now I am stuck on the point
> that I don't know where I can change/add something to the subject
> string.
>
> right now the string looks like this:
>
> [$rtname #375] Request for a PC repair
>
> I would like to change it to
>
> [$rtname Ticket/Case #375] Request for a PC repair
>
> Where can I change that, or how?
>
> Thanks for any help?
>
> Rok
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
