Hi Robert, The [box] verbiage on the subject line (and the box itself) are set in the SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup so we could remove the box entirely for certain outgoing messages.
Regards, Gene At 11:44 AM 2/15/2008, Robert Keidel wrote: >I am using RT 3.6.4, I setup the whole application, and everything >works perfect. My manager wants me to make some changes in the system >and I was able to do so for most of it. Now I am stuck on the point >that I don't know where I can change/add something to the subject >string. > >right now the string looks like this: > >[$rtname #375] Request for a PC repair > >I would like to change it to > >[$rtname Ticket/Case #375] Request for a PC repair > >Where can I change that, or how? -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
