I am looking for a way, that I can search all tickets that have not >> been updated in 72 hours, and change the owner on them to nobody from >> the CLI. > > something like: > > /usr/bin/rt list -i "lastupdated = '4 days ago'" | while read t; do > /usr/bin/rt edit $t set owner=nobody > done >
This would work great, but when running it as root (rt's root not the linux root user) I get the error id: ticket/394 owner: nobody # owner: You can only reassign tickets that you own or that are unowned # Ticket 395 updated. I want to keep people from sitting on tickets. Any way to force it? Thanks, Michael _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
