Hi Michael Hess wrote: > I am looking for a way, that I can search all tickets that have not >>> been updated in 72 hours, and change the owner on them to nobody from >>> the CLI. >> >> something like: >> >> /usr/bin/rt list -i "lastupdated = '4 days ago'" | while read t; do >> /usr/bin/rt edit $t set owner=nobody >> done >> > > > This would work great, but when running it as root (rt's root not the > linux root user) I get the error > id: ticket/394 > owner: nobody > # owner: You can only reassign tickets that you own or that are unowned > # Ticket 395 updated. > > I want to keep people from sitting on tickets. > > Any way to force it?
Ah, yes, my testing was done on tickets that I own ... sorry. Looking at the code, there's a ForceOwnerChange, this is from the ARGSRef hash, but I can't find a way of setting it using the -S option to /usr/bin/rt - any one got any ideas? Cheers Toby LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
