Hello, I'm a noob to customizing RT, so excuse me if I'm missing something obvious. Is there a scrip or some way to Bcc watchers who are not AdminCC?
We have some partners and when a ticket is created, we want to add members of a group (or groups) to the Bcc field rather than CC, because we don't want their email addresses exposed. I understand that if I add them to AdminCC for the queue, display of their email addresses will be suppressed, but I don't want to grant them AdminCC privileges. Thanks for your help. Paul Choi Plaxo, Inc. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
