Responding to my own post here. Another reason why I don't want the partner email addresses added as AdminCC is because I don't want them receiving comment emails. So, I want to be able to BCC them, but not have them receive comments.
If you have a similar scrip or something that might point me in the right direction, I'd appreciate it. Thanks! Paul Choi wrote: > Hello, > > I'm a noob to customizing RT, so excuse me if I'm missing something obvious. > Is there a scrip or some way to Bcc watchers who are not AdminCC? > > We have some partners and when a ticket is created, we want to add > members of a group (or groups) to the Bcc field rather than CC, because > we don't want their email addresses exposed. I understand that if I add > them to AdminCC for the queue, display of their email addresses will be > suppressed, but I don't want to grant them AdminCC privileges. > > Thanks for your help. > > Paul Choi > Plaxo, Inc. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
