On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes <[EMAIL PROTECTED]> wrote: > Start here and modify to your own needs. > http://www.gossamer-threads.com/lists/rt/users/39136 > > > > > Kenneth Crocker wrote: > > Kaushal, > > > > > > Round robin? Are you asking if someone has written a scrip that > > automatically assigns a ticket to the next person in line that has > > ownership rights to a queue? We either have our queue manage (AdminCc) > > assign them or let those who have the time just take them if they can > > work on them. I've never heard of a scrip that arbitrarily assigns them. > > Have you tried the wiki? > > > > > > Kenn > > LBNL > > > > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote: > > > >> Hi > >> > >> Is there a Round Robin Scheme of assigning Tickets to the users who > >> are using Request Tracker > >> > >> Thanks and Regards > >> > >> Kaushal > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > >> > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > >
Thanks Drew :-) Thanks and Regards Kaushal _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
