You will need to set up a new scrip in the web UI using a user defined action. Condition: On create Action: user defined Template: Global template: Blank Stage: TransactionCreate
I've looked into implementing this, but I haven't moved on it. When you get it working, perhaps you could add it to the wiki. Kaushal Shriyan wrote: > On Thu, Feb 21, 2008 at 9:21 AM, Kaushal Shriyan > <[EMAIL PROTECTED]> wrote: > >> On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes >> <[EMAIL PROTECTED]> wrote: >> > Start here and modify to your own needs. >> > http://www.gossamer-threads.com/lists/rt/users/39136 >> > >> > >> > >> > >> > Kenneth Crocker wrote: >> > > Kaushal, >> > > >> > > >> > > Round robin? Are you asking if someone has written a scrip that >> > > automatically assigns a ticket to the next person in line that has >> > > ownership rights to a queue? We either have our queue manage (AdminCc) >> > > assign them or let those who have the time just take them if they can >> > > work on them. I've never heard of a scrip that arbitrarily assigns >> them. >> > > Have you tried the wiki? >> > > >> > > >> > > Kenn >> > > LBNL >> > > >> > > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote: >> > > >> > >> Hi >> > >> >> > >> Is there a Round Robin Scheme of assigning Tickets to the users who >> > >> are using Request Tracker >> > >> >> > >> Thanks and Regards >> > >> >> > >> Kaushal >> > >> _______________________________________________ >> > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> >> > >> Community help: http://wiki.bestpractical.com >> > >> Commercial support: [EMAIL PROTECTED] >> > >> >> > >> >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > >> Buy a copy at http://rtbook.bestpractical.com >> > >> >> > >> >> > > >> > > _______________________________________________ >> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > > >> > > Community help: http://wiki.bestpractical.com >> > > Commercial support: [EMAIL PROTECTED] >> > > >> > > >> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > > Buy a copy at http://rtbook.bestpractical.com >> > > >> > >> >> Thanks Drew :-) >> >> Thanks and Regards >> >> Kaushal >> >> > > Hi Drew Barnes, > > I have modified the script for assigning tickets to the users through > round robin scheme. How can i upload this script in RT > > Thanks and Regards > > Kaushal > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
