My take on this is, why have a queue per customer when you can have a group per customer .. After all customers are only a group of requesters .. In the set up I have here we I Queues to represent departments and hence escalations is as simple as changing ticket queue etc ..
Regards; Roy Todd Rittinger wrote: > Hello Everyone! > > First off, excellent list! I've been a lurker on here for about a year > now and some great information and discussions abound, thank-you all! > > I have a question regarding deploying RT. Currently we use individual > queues for our product line, internal support, and interdept. requests. > This keeps the queue list to a manageable amount. I was curious if > anyone has deployed with a queue per customer instead of product, > service, etc. If so, does this render your queue list a bear to manage, > or has it been a successful deployment type for you? Tips and/or > suggestions, pitfalls/gotchas? > > Thanx for any and all feedback. > > RT, thanx for your product, it is really great! > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
