Hello Everyone! First off, excellent list! I've been a lurker on here for about a year now and some great information and discussions abound, thank-you all!
I have a question regarding deploying RT. Currently we use individual queues for our product line, internal support, and interdept. requests. This keeps the queue list to a manageable amount. I was curious if anyone has deployed with a queue per customer instead of product, service, etc. If so, does this render your queue list a bear to manage, or has it been a successful deployment type for you? Tips and/or suggestions, pitfalls/gotchas? Thanx for any and all feedback. RT, thanx for your product, it is really great! -- Warm regards, Todd Rittinger Technical Support Manager t. 519-826-5222 ext. 237 f. 519-826-5228 [EMAIL PROTECTED] Corporate Head Office 104 Dawson Road Guelph, Ontario N1H 1A7 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
