Assume:
* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies to all queues
* Foo's value for Ticket #1 is 'Global'
A query results listing that includes CustomField.{Foo} will properly
show 'Global' for the value of Foo.
Change the assumptions:
* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies only to Q1
* Foo's value for Ticket #1 is 'Specific'
A query results listing that includes CustomField.{Foo} will properly
show 'Specific' for the value of Foo.
Now, change the assumptions once more:
* Ticket #1 is in the Queue Q1
* Custom Field #1, named Foo, applies to all queues
* Custom Field #2, also named Foo, applies only to Q1
* Foo's (#1) value for Ticket #1 is 'Global'
* Foo's (#2) value for Ticket #1 is 'Specific'
A query results listing that includes CustomField.{Foo} will show
'Global' for the value of Foo.
Where is it determined which CF value to show? I'm obviously asking
because I want the queue-specific one shown, not the global one. I'm
pretty comfortable roaming around the source, but once I get to the
query and query results level, I just kind of get lost. I suspect much
of it happens in some non-RT module (DBI or DBIx::SearchBuilder?) but I
can't help thinking that the CustomField stuff is very RT-specific, and
so has to be handled somewhere inside of RT.
Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========
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