I am trying to set up scrips for my queues so that when a queue is changed,
the owner in the new queue is set to a default queue owner for that new
queue. It is not working. I have some questions about when the scrips are
run....When the onQueueChange scrip is run, is it run from the old queue's
scrip or the new queue's scrip? I am writing it as if it is run in the new
queue - i.e it was in queue A and now it switches to queue B. I want the
scrip to run in queue B that will change it to a default owner for queue B.
Does this make sense?
The code I use is the same code I used to set a default owner on create, but
commented out a few lines.
This is the code that I have in the custom action clean up code for the new
queue (queue B):
my $MyUser = "default owners id";
###############################
# my $QueueName = "General";
# return 1 unless $self->TicketObj->QueueObj->Name eq $QueueName;
# my $Actor = $self->TransactionObj->Creator;
# return 1 if $Actor == $RT::SystemUser->id;
# return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
###############
$RT::Logger->info("Auto assigning ticket #". $self->TicketObj->id ." to user
$MyUser" );
my ($status, $msg) = $self->TicketObj->SetOwner( $MyUser );
unless( $status ) {
$RT::Logger->warning( "Impossible to assign the ticket to $MyUser: $msg"
);
return undef;
}
1;
Does anyone see anything wrong? The owner does not change when switching
queues.
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