At Thursday 3/6/2008 10:20 AM, Laura Grella wrote:
>Thank you so much for your reply.
>It actually works, but the way I was testing it was making me think it didn't.
>If the ticket changed to a queue where the owner had rights in the
>new queue also, it didn't change the owner to the default. At first
>I thought it needed to always change to the default, but it is ok if
>it works this way.
>
>How do I check the RT log? I have not used any debug statements, but
>this would come in handy in the future.
>
>Thanks,
>Laura
Hello Laura,
Glad it's working - I should have said logging statements, rather
then debug statements. Lines like this should show up in the RT log,
depending on config settings:
$RT::Logger->info("Auto assigning ticket #". $self->TicketObj->id ."
to user $MyUser" );
The RT log by default is in $RTHOME/var/log
Steve
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