Thanks!
Stephen Turner wrote: > > At Thursday 3/6/2008 10:20 AM, Laura Grella wrote: >>Thank you so much for your reply. >>It actually works, but the way I was testing it was making me think it didn't. >>If the ticket changed to a queue where the owner had rights in the >>new queue also, it didn't change the owner to the default. At first >>I thought it needed to always change to the default, but it is ok if >>it works this way. >> >>How do I check the RT log? I have not used any debug statements, but >>this would come in handy in the future. >> >>Thanks, >>Laura > > > Hello Laura, > > Glad it's working - I should have said logging statements, rather > then debug statements. Lines like this should show up in the RT log, > depending on config settings: > > $RT::Logger->info("Auto assigning ticket #". $self->TicketObj->id ." > to user $MyUser" ); > > The RT log by default is in $RTHOME/var/log > > Steve > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/On-Queue-Change%2C-what-scrip-acts-in-which-queue---old-or-new--tp15866097p15877184.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com