Many thanks for inspirations Tod,
my second question is if it is posible to change due date to be able
work not just only with days but also with hours. I need to set up
due time on tickets arived to queue to hours 4/8/12/24/....
Thanks in advance
On 9.3.2008, at 17:11, Todd Chapman wrote:
> Toth,
>
> Yes, it is possible to do what you ask. The most common way would be
> to use something like procmail to send the email to the proper queue
> address based on the sender's domain.
>
> This might help: http://www.geertvanderploeg.com/node/rt_procmail.html
>
> -Todd
>
> On 3/9/08, Toth Milan <[EMAIL PROTECTED]> wrote:
>> Hi Guys,
>>
>> i'm new to RT and I have some questions. I would like to
>> know if it
>> is posible to have only one email address ([EMAIL PROTECTED]) for
>> recieving requests from customers and than delivering to queue based
>> on requestor e-mail address? For example requests from [EMAIL PROTECTED]
>> goes to Queue-cust1 [EMAIL PROTECTED] will go to Queue-cust2. It is
>> posibel
>> to do this? Thanks in advance
>>
>> --
>> Toth Milan
>> [EMAIL PROTECTED]
>> http://toth-online.com
--
Toth Milan
[EMAIL PROTECTED]
http://toth-online.com
+421/905/144 269
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