Hi everyone,
I'd like to create a Scrip/Template for a merged ticket. I was thinking
of something like this for the Scrip:
Condition: User Defined
Action: Notify Requestors and Ccs
Template: Global template: Merged Ticket
Custom condition:
return ( $self->TransactionObj->Type eq "Merge");
I'm not sure about the temnplate though... I'd like to reference the old
and the new ticket numbers and subjects. Something like:
Ticket # with a subject of "Bobo" has been merged into ticket # with
the subject "Something Else".
Any suggestions? :-)
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
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