No ideas? Anyone? js.
On Tue, Mar 11, 2008 at 01:48:55PM +0000, Jean-Sebastien Morisset wrote: > Hi everyone, > > I'd like to create a Scrip/Template for a merged ticket. I was thinking > of something like this for the Scrip: > > Condition: User Defined > Action: Notify Requestors and Ccs > Template: Global template: Merged Ticket > Custom condition: > return ( $self->TransactionObj->Type eq "Merge"); > > I'm not sure about the temnplate though... I'd like to reference the old > and the new ticket numbers and subjects. Something like: > > Ticket # with a subject of "Bobo" has been merged into ticket # with > the subject "Something Else". > > Any suggestions? :-) -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
